We believe we have an important role to play in developing technological innovations to achieve solutions and results for our users. Design Thinking, one of the key processes we use to define and refine our solutions, helps us employ empathy when developing ideas and testing assumptions. We first implemented Design Thinking five years ago in the process of conceiving Sightline, the latest iteration of our global e-discovery platform. It has proven so successful that we’ve incorporated it into nearly every technology solution we develop.
This article was originally published in Today’s General Counsel Magazine Winter 2019 issue.
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